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April 23, 2014- 10:39am
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No Way To Escape

My aunt died this past January. CitiBank billed
her for February and March for their monthly
service charge on her credit card, and then
added late fees and interest on the monthly
charge...the balance had been $0.00... now
was somewhere around $60.00) I placed the
following phone call to CitiBank:

Me: "I am calling to tell you that she died in

CitiBank: "The account was never closed and the
late fees and charges still apply."

Me: "Maybe, you should turn it over to collections..."

CitiBank: "Since it is 2 months past due, it
already has been."

Me: "So, what will they do when they find out she
is dead?"

CitiBank: "Either report her account to the frauds
division, or report her to the credit bureau...
maybe both!"

Me: "Do you think God will be mad at her?"

CitiBank:"...excuse me .....?"

Me: "Did you just get what I was telling you....
The part about her being dead?"

CitiBank: "Sir, you'll have to speak to my

(Supervisor gets on the phone)

Me: "I'm calling to tell you, she died in January."

CitiBank: "The account was never closed and the
late fees and charges still apply."

Me: "You mean you want to collect from her estate?"

CitiBank: ".....(stammer)"

CitiBank: "Are you her lawyer?"

Me: "No, I'm her great nephew." (Lawyer info
given... )

CitiBank: "Could you fax us a certificate of

Me: "Sure." ( Fax number is given )

(After they get the fax. )

CitiBank: "Our system just isn't setup for death."

Me: "Oh..."

CitiBank: "I don't know what more I can do to help."

Me: "Well... if you figure it out, great! If not,
you could just keep billing her...I suppose...
don't really think she will care...."

CitiBank: "Well...the late fees and charges do
still apply."

Me: "Would you like her new billing address?"

CitiBank: "That might help."

Me: (Odessa Memorial Cemetery #### Hwy. 129
and plot number given.)

CitiBank: "Sir, that's a cemetery!"

Me: "What do you do with dead people on your

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